Privacy policy

When you fill in the SHEN NATUR web contact form, we request personal data such as your first name, surname, telephone number and email address. This information is necessary in order to be able to provide you with an appropriate customer service. At SHEN NATUR we trust that all the information you provide us is true and accurate and, below, we set out our privacy policy and notice, in accordance with the regulations in force:

Name: SHEN NATUR – Ms. Natalia González Del Pozo, self-employed

Owner of the website https://www.shennatur.com

National ID (DNI): 39702273H

Address: Calle Gerona nº11, 43003 Tarragona

Natalia González Del Pozo is the Controller of the personal data provided or obtained through this website, as well as of the data voluntarily provided by the holder by telephone, through any electronic or physical form, or by any other means arising from the relationship you maintain with Shen Natur

You may exercise your rights regarding the protection of personal data directly before Natalia González Del Pozo.

If you wish to contact Natalia González del Pozo, you may do so through the following email address:

info@shennatur.com

You may also contact Natalia González Del Pozo by postal mail, at the following address:

Calle Gerona nº11, 43003 Tarragona.

Natalia González del Pozo will process your personal data with the main purpose of appropriately and optimally managing the relationship you maintain with us, both in terms of the provision of specific services and the performance of a contract, and in terms of maintaining the relationship.

Natalia González Del Pozo, through the web contact and appointment booking form, may process your personal data for the purpose of sending you commercial communications with the aim of informing you of new products and services that may be of interest to you, with your express and unequivocal consent, in compliance with article 21 of Law 34/2002, of 11 July, on information society services and electronic commerce (Ley 34/2002, de 11 de julio, de servicios de la sociedad de la información y de comercio electrónico).

Natalia González Del Pozo may create a commercial profile based on the information directly provided by you and the information obtained as a result of the study of your consumption and browsing habits. The commercial profile will help ensure that the communications you receive are of interest to you, taking into account your commercial preferences.

Natalia González Del Pozo will retain your personal data for as long as you wish.

Both the personal data that you have provided directly and the data obtained through the study of your consumption and browsing habits, as well as, where applicable, the commercial profile that may come to be created, will be retained as long as you do not request their deletion from our databases and files.

The legal basis that legitimises Natalia González Del Pozo to proceed with the processing of your personal data is none other than the performance and maintenance of the contractual relationship that binds her to you, and the desire that the services provided to you be as suited as possible to your needs.

Any personal data collected at the time you contact us through our website, as well as the data that may be requested by telephone or even in paper format, will always be strictly those necessary to formally record your relationship and to provide the services arising from it appropriately.

The processing of your personal data for the commercial and advertising purposes described above will be carried out on the basis of the prior expression of your express and unequivocal consent.

The user shall be deemed to accept the conditions established in this notice after completing and submitting the contact form provided on our website, through which the user will have direct access to this privacy notice, with consent being obtained through the corresponding checkbox.

The consent granted is limited to the pre-contractual and, where applicable, contractual scope.

The use of the personal data collected through the form for a purpose other than the provision of services in the pre-contractual and contractual scope, such as commercial and advertising purposes, will likewise require the express and unequivocal consent that will be collected by means of the corresponding checkbox on the form.

The personal data collected through the form are stored in the database owned by Natalia González Del Pozo, which has the appropriate technical and structural measures in place to prevent possible and undesired interference and to guarantee the security of the data contained therein.

The data collected are not excessive and are adequate and relevant in relation to the scope, the purposes and the services offered, and their processing is carried out in strict terms of legality.

Natalia González Del Pozo has adopted the relevant technical and organisational measures for the purpose of safeguarding the personal data that are incorporated into her files and that are subject to processing.

Bearing in mind the state of technology, the nature of the data stored and the risks to which they may be exposed, the aim is to prevent their alteration, loss, unauthorised processing or access, theft or any other risks arising from human action or from the physical or natural environment, with Natalia González Del Pozo not being responsible for losses, misplacements, unauthorised data manipulations or any other interference in data processing that is beyond her control and without negligence having been incurred, in accordance with the applicable regulations.

Any person has the right to obtain confirmation as to whether Natalia González Del Pozo is in fact carrying out any processing of their personal data, as well as the purposes of such processing.

Any interested party may exercise the following rights before Natalia González Del Pozo by means of the email and postal addresses provided in the Controller's Contact section:

– Access to personal data.

– Rectification of personal data that are inaccurate.

– Erasure of personal data that are not necessary to carry out the purposes for which they were collected.

– Restriction of the processing of personal data, in the cases and with the effects provided for in European and national regulations.

– Objection to the processing of personal data.

– Data portability: to receive, in a suitable, commonly used and machine-readable format, the personal data concerning them that they have provided to Natalia González Del Pozo, as well as the right to transmit such data to another controller, should they so wish.

Data subjects may exercise the rights recognised above and may also, at any time, withdraw the consent given, by means of a communication addressed to the email and postal addresses provided in the Contact section of the Data Controller.

Please bear in mind that, for the provision of some of our services, the withdrawal of consent to the processing that we carry out of your personal data will prevent Natalia González Del Pozo from offering you such services appropriately. Where applicable, we will inform you of this fact.

The Spanish Data Protection Agency (Agencia Española de Protección de Datos) makes available to you a series of standard forms for the exercise of your rights, available at:

https://www.aepd.es/reglamento/derechos/index.html

Data subjects in the processing of personal data who consider that Natalia González Del Pozo has not facilitated the exercise of the rights set out above; that she has unjustifiably disregarded their requests and/or applications concerning their data; and/or that she has incurred in any other infringement of the applicable regulations, may file complaints with the Spanish Data Protection Agency (Agencia Española de Protección de Datos), through its electronic office, available at:

https://sedeagpd.gob.es/sede-electronica-web/vistas/formNuevaReclamacion/reclamacion.jsf

The conditions established in this privacy notice are governed by the following provisions:

– Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation / GDPR).

– Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales).