Cancellation policy

This cancellation policy sets out the terms and conditions for booking and cancelling services at Shen Natur. By booking a service, gift voucher or package, you agree to comply with this policy.

1.1. To secure your appointment, payment of the full cost of the service will be required.

1.2. Payment for the reservation shall be made at the time the session is scheduled and may be carried out using the payment methods accepted by the centre.

2.1. If you need to cancel your appointment, you must do so at least 2 working days before the date and time scheduled for the booked session, gift voucher or package.

2.2. Cancellation must be made through our appointment system or by contacting the centre directly.

2.3. If the appointment is cancelled within the required notice period, 100% of the reservation amount will be refunded to you.

3.1. If the cancellation is made less than 2 working days before the date and time scheduled for the session, the client will forfeit the reservation payment.

3.2. However, if the client can provide a duly justified reason for the late cancellation, the situation will be assessed on an individual basis and a partial or full refund may be considered at the discretion of the therapist or the centre.

4.1. “Duly justified reasons” shall be understood as those situations that are beyond the client's reasonable control and that prevent them from attending the session, such as serious illness, family emergencies or unforeseen events that cannot be rescheduled.

4.2. The client must provide appropriate evidence or documentation supporting the duly justified reason.

5.1. If the client needs to change the date or time of the session, this will be considered a cancellation of the original appointment and this cancellation policy will apply. The client may then schedule a new appointment subject to availability.

Please make sure you review and familiarise yourself with this policy before making a booking. If you have any questions, please do not hesitate to contact us.